Return & Refund Policy
Thank you for shopping with Braverica. We make most items to order (custom-printed), so we keep returns simple and fair. Below is an easy, plain-English summary of our policy and exactly how to get help if something goes wrong.
Quick summary
Made-to-order items: We generally do not accept returns or exchanges for change-of-mind reasons (we print just for you).
We will help if an item is defective, printed incorrectly, lost in transit, or never arrives — and we’ll replace or refund when appropriate.
When we will replace or refund
Please contact us within 2 days of receiving the item for defects or incorrect shipments. We will accept a refund or reship in these cases:
Damaged or poor print quality — photos or a short video that clearly show the issue.
Wrong item shipped — different design, product, or product type than what you ordered.
Wrong size due to our error — we shipped a different size than what was in your order.
Order not delivered within the delivery window (see below):
US orders: not arrived within 35 days from purchase (excluding the standard 1–10 business day processing window).
International orders: not arrived within 60 days from purchase (excluding processing).
If your case is eligible, we will offer a replacement (reship) or a full refund based on your preference.
When we cannot refund or reship
We cannot accept refunds or reships in these situations:
You selected the wrong size at checkout.
You provided an incorrect shipping address and the package is lost.
You don’t like the material or change your mind about the product.
You change your shipping address after the item has been printed/shipped.
You return an item without contacting us first. (Please don’t send returns to the address printed on the package — contact us first.)
If a parcel is returned to sender because of an incorrect address or failed delivery, we may offer to reship at the customer’s expense. Refunds for return-to-sender cases are not automatically guaranteed.
Order modifications & cancellations
You have 2 hours after placing an order to request changes or cancellation.
After 2 hours, or once your order is in production, we cannot modify or cancel it.
How to request a refund, reship, or replacement
Email us at support@braverica.com with:
Your order number (required).
A short description of the problem.
For damaged/incorrect items: clear photos or a short video of the item and the QR code / label on the package (if available).
Do not ship items back without contacting us first — unauthorized returns may not be processed.
Processing times & shipping for replacements
Replacement orders follow standard production/shipping timelines (typically ~7 business days to process plus shipping time; final delivery varies by destination).
We will not charge you for reshipment when the issue is our mistake (defect, wrong item, or lost in transit within the windows above).
Refunds are processed once approved and typically appear in your account within 3–10 business days, depending on your bank or payment provider.
Shipping delays & lost packages
If tracking shows delivery issues or your order hasn’t arrived within the timelines above, contact us at support@braverica.com so we can investigate.
If the parcel is confirmed lost due to carrier error, we will offer a replacement or refund.
If the parcel is lost due to an incorrect address you provided, we are not responsible for replacement or refund, though we may offer to reship at your expense.
Damaged or incorrect item — what we need
To speed up your claim, please include:
Order number.
Clear photo(s)/video of the damaged area or wrong item.
Photo of the package label or QR code (if available).
We typically review and respond within 48 business hours.
Questions?
Email us: support@braverica.com
We’re here to help — our goal is that you love the book and see real improvement. If anything prevents that, we’ll work with you to find the best solution.